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Please reach us at hello@thegelleonretreat.co.uk if you cannot find an answer to your question.
Our treatment prices vary depending on the service you chose. You can find full details on our Treatments page or reach out directly for tailored guidance at the following email address:
Yes. All appointments must be booked in advance through my booking system on the website. Walk-ins are not accepted to ensure a calm, private experience for each guest.
Yes. A payment is required to secure all appointments.
All payments are non-refundable and help protect the appointment time you've reserved. Thank you for understanding!
Cancellations must be made at least 48 hours in advance. Late cancellations or no-shows will result in loss of your booking fee.
Yes, you can reschedule your appointment up to 48 hours before your treatment via your confirmation email link. Please note that late changes may require a new booking fee.
I accept cash, card, bank transfer and mobile payments (Apple Pay, Google Pay, etc.). All product orders must be paid in full at time of purchase, before shipping.
Yes, I offer professional soak-off removals for £15 - this includes aftercare. Please note I won't be able to refill or infill nails done elsewhere to avoid cross-contamination. A new treatment will need to be booked.
Absolutely. The Gelle'On Retreat is an anxiety-friendly space. Let me know if you need a little extra time, a quiet environment, or anything that would help you feel more comfortable.
If you're more than 10 minutes late, I may not be able to complete your full treatment and the booking fee will be forfeited. Please plan ahead to arrive on time so we can give you the best experience possible.
The Gelle'On Retreat is a private home-based studio in Erith. The full address is shared once your booking is confirmed.
Yes, we offer gift certificates. They make a great gift for any occasion.