Privacy Policy

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1. Introduction

At The Gelle'On Retreat - Luxury Nail & Wellness Studio, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you book a treatment, purchase products, or interact with our website.

2. What We Collect

We may collect the following types of personal data:

• Name, contact details (email address, phone number)
• Delivery and billing addresses
• Appointment and order history
• Current medical conditions & medication, skin/nail health or allergy information (for treatments only) 
• Any other details you provide voluntarily

3. How We Use Your Information

We use your information to:

• Process bookings and orders
• Communicate regarding appointments or deliveries
• Send updates, promotions, and service notifications
• Improve our services and customer experience
• Fulfil legal and insurance obligations

4. Storing & Protecting Your Data

All personal information is stored securely and only accessible by authorised staff. We will never share your data with third parties for marketing purposes.

5. Marketing Preferences

You may opt out of receiving promotional emails at any time by clicking "unsubscribe" or contacting us at: hello@thegelleonretreat.co.uk

6. Your Rights

You have the right to: 

• Request access to the data we hold
• Correct inaccurate information
• Request deletion of your data (unless we are legally required to retain it)

7. Cookies & Website Tracking

This website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings.

8. Contact Us

For any privacy concerns or questions, please email: hello@thegelleonretreat.co.uk

Last updated: 25th June 2025